Privacy Policy

Mind-Gut Method | Sydney Roots, Practitioner

Effective Date: May 4, 2026

Website: sydneyroots.com | Email: hello@sydneyroots.com

Your privacy matters to me. This Privacy Policy explains what information I collect, how I use it, and your rights regarding your data when you visit the Mind-Gut Method website, register for a workshop, download a free resource, or become a client.

By using this website or engaging my Services, you agree to the practices described in this policy.

1. Who I Am

This website is operated by Sydney Rootsman, trading as Sydney Roots ("I," "me," or "my"). I am a Practitioner offering natural wellness programs and educational content.

Contact: hello@sydneyroots.com

Website: sydneyroots.com

2. What Information I Collect

A. Information you give me directly:

• Name and email address — when you opt in to the 3-Day Mood-Gut Reset, register for a workshop, or contact me

• Health information — when you complete an intake form, program questionnaire, or share information during our work together as a client

• Payment information — when you purchase a program (processed securely via my payment provider; I do not store card details directly)

• Communications — emails, messages via Facebook Messenger, or anything shared through my approved communication channels

• Testimonials or feedback — if you voluntarily provide these

B. Information collected automatically when you visit my website:

• IP address and general location

• Browser type and device information

• Pages visited, time spent, and how you arrived at the site

• Cookies and tracking data (see Section 6 below)

C. Information collected through advertising platforms:

• If you interact with my Meta (Facebook/Instagram) ads, Meta may share aggregated or anonymised data with me about ad performance and audience behaviour, in accordance with Meta's own privacy policy

• I use Meta Pixel on this website, which tracks certain actions visitors take (such as visiting a page or signing up for a resource) to help me measure and improve my ads

3. How I Use Your Information

I use the information I collect to:

• Deliver the Services you have enrolled in or requested

• Send you the 3-Day Mood-Gut Reset and related email sequences

• Communicate with you about your program, appointments, and any relevant updates

• Process payments and manage your account

• Run and optimise Meta advertising campaigns to reach people who may benefit from my Services

• Create custom and lookalike audiences on Meta using email addresses (where permitted and with appropriate consent)

• Improve my website, content, and programs based on how visitors engage with them

• Comply with legal obligations

I will not use your personal health information for advertising purposes. Health information shared during our work together is used only to deliver your program.

4. Health Information — Special Category Data

The health information you share with me as a client (including details about symptoms, medications, allergies, and health history) is treated with the highest level of confidentiality, in line with my Client Agreement.

This information is:

• Used solely to deliver your program

• Never shared with third parties without your explicit written consent

• Never entered into AI tools or third-party platforms without your prior written consent

• Stored securely and accessible only to me and any vetted administrative support, who are bound by the same confidentiality obligations

5. Who I Share Your Information With

I do not sell your personal information. I may share limited information with:

• Payment processors (e.g. Stripe or similar) — to securely process transactions

• Email marketing platforms (e.g. Mailchimp, ActiveCampaign, or similar) — to send you emails you have opted into

• Scheduling tools (e.g. Calendly or similar) — to manage appointments

• Meta Platforms (Facebook/Instagram) — for advertising purposes, including the Meta Pixel and custom audience features. Meta's use of this data is governed by Meta's Privacy Policy

• Virtual assistant or administrative support — where applicable, held to the same confidentiality obligations as outlined in my Client Agreement

• Legal or regulatory authorities — where required by law

All third-party tools I use are selected carefully. I encourage you to review their privacy policies independently.

6. Cookies and Tracking

My website uses cookies and similar tracking technologies, including:

• Essential cookies — required for the website to function

• Analytics cookies — to understand how visitors use the site (e.g. Google Analytics)

• Advertising cookies — including the Meta Pixel, which tracks certain visitor actions to measure ad performance and enable retargeting

The Meta Pixel may track actions such as visiting my website, signing up for a resource, or viewing specific pages. This data is used to show my ads to people who have visited my site or to find similar audiences on Facebook and Instagram.

You can manage or disable cookies through your browser settings. You can also opt out of Meta's ad tracking via your Facebook settings under "Ad Preferences." Note that disabling cookies may affect how parts of this website function.

By continuing to use this website after being presented with a cookie notice, you consent to non-essential cookies being placed.

7. Email Marketing

When you opt in to the 3-Day Mood-Gut Reset or any other resource, workshop, or program, you consent to receiving emails from me. These may include your requested resource, follow-up educational content, and information about my Services.

You can unsubscribe at any time by clicking the unsubscribe link in any email. I will not send you marketing emails without your consent, and I will not sell your email address to any third party.

8. Meta Advertising — Your Rights

I run paid ads on Facebook and Instagram using Meta's advertising platform. As part of this:

• I may upload email addresses of existing contacts to Meta as a Custom Audience to show relevant ads to people already familiar with my work. This is done in accordance with Meta's Terms and applicable data protection law

• Meta may use anonymised, aggregated data from my Pixel to help me understand which types of people respond to my ads

• I do not share health information with Meta for advertising purposes

To opt out of interest-based advertising on Meta, visit your Facebook Ad Preferences or use the Digital Advertising Alliance opt-out tool at optout.aboutads.info.

9. Data Retention

I retain your information for as long as is necessary to deliver my Services, comply with legal obligations, and resolve any disputes.

• Client health and program records: retained for a minimum of 7 years following the end of the program, in line with standard professional practice

• Email marketing data: retained until you unsubscribe or request deletion

• Website analytics and ad data: retained in accordance with the policies of the relevant third-party platforms

Confidentiality obligations for client information survive for 10 years following the end of our agreement, as outlined in my Client Agreement.

10. Data Security

I take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. This includes using secure, reputable third-party platforms for payments, email, and scheduling.

However, no digital transmission or storage system is completely secure. I cannot guarantee absolute security, and I encourage you to use secure connections when sharing sensitive information.

Standard email communications are not fully encrypted. For sensitive health information, I recommend using secure channels where available.

11. Your Rights

Depending on where you are located, you may have certain rights regarding your personal data, including:

• The right to access the personal information I hold about you

• The right to correct inaccurate information

• The right to request deletion of your data (subject to legal retention obligations)

• The right to withdraw consent for email marketing at any time

• The right to object to certain uses of your data

To exercise any of these rights, please contact me at hello@sydneyroots.com. I will respond within a reasonable timeframe.

Note: If you are located in the European Economic Area (EEA) or the United Kingdom, additional rights under GDPR or UK GDPR may apply. If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA). Please contact me directly if you have questions about your specific rights.

12. Children's Privacy

My Services are intended for adults aged 18 and over. I do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information through my website, please contact me immediately at hello@sydneyroots.com.

13. Third-Party Links

My website may contain links to third-party websites or tools. I am not responsible for the privacy practices of those sites. I encourage you to read their privacy policies before sharing any personal information with them.

14. Governing Law

This Privacy Policy is governed by the laws of the Kingdom of Thailand, consistent with my Terms and Conditions and Client Agreement.

15. Changes to This Policy

I may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of my website or Services after changes are posted constitutes your acceptance of the revised policy. I encourage you to review this page periodically.

16. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact me:

Sydney Roots — Mind-Gut Method

Email: hello@sydneyroots.com

Website: sydneyroots.com

By using this website or engaging my Services, you acknowledge that you have read and understood this Privacy Policy.