Terms & Conditions

TERMS AND CONDITIONS

Mind-Gut Method | Sydney Rootman, Practitioner

Effective Date: May 4, 2026

Please read these Terms and Conditions carefully before using this website or engaging any Services offered by Sydney Roots. By accessing this site, registering for a resource, or booking a program, you agree to be bound by these Terms. If you do not agree, please do not use this site or Services.

These Terms apply to all visitors and clients. Where you have entered into a signed Client Agreement with Sydney Roots, that agreement governs the specific terms of your program. In the event of any conflict between these Terms and a signed Client Agreement, the Client Agreement takes precedence.

1. About

This website is operated by Sydney Rootman, Practitioner, trading as the Mind-Gut Method. Sydney Roots provides natural wellness programs and educational content to clients on an individual basis.

Contact: hello@sydneyroots.com | sydneyroots.com

2. Services

Sydney Roots offers the following through this website:

• The Mind-Gut Method — a 12-week, one-on-one private program

• Free live workshops, including the Gut-Mood Reset workshop

• The 3-Day Mood-Gut Reset, delivered via email

• Educational content and related communications

The specific scope of work, deliverables, timeline, and compensation for any paid program are set out in your individual Client Agreement, which forms part of the overall agreement between the parties.

If you request work or changes outside the original agreed scope, a separate estimate will be provided and may be accepted via email.

3. Health Disclaimer

All information, content, and recommendations provided through this website and my Services are for educational and informational purposes only. They are not intended as, and do not constitute, medical advice, diagnosis, or treatment.

As a Practitioner, I provide support related to natural wellness, nutrition, herbal guidance, supplements, and healthy living. My Services do not include:

• Medical assessment or consultation

• Medical advice or medical treatment

• Medical nutrition therapy or the practice of dietetics

• Counseling, psychotherapy, or psychoanalysis

You must seek such services from an appropriately licensed provider. It is your responsibility to discuss all changes to your diet or supplement use with your medical provider prior to making any changes. You should not stop or reduce any prescription medication based on information provided through my Services without consulting your prescribing doctor.

There is no guarantee that you will achieve any particular result from my Services. Results vary between individuals and depend on numerous factors outside my control, including your commitment, lifestyle, and individual health circumstances.

4. Appointments and Scheduling

All appointments are by advance scheduling only. To schedule, use my booking link or contact me at hello@sydneyroots.com.

Rescheduling: A minimum of 24 hours’ notice is required. Rescheduled sessions must be completed within your program term. Sessions not completed within the program term will be forfeited with no refund issued.

Cancellations: A minimum of 24 hours’ notice is required. To cancel, email hello@sydneyroots.com or use my calendar link. Cancellations without adequate notice will result in forfeiture of that session and no refund will be issued.

5. Communication

All communications regarding Services are conducted through approved channels: email, Facebook Messenger, and Google Meets. Messages sent through other channels may not receive a response.

I am generally available Monday–Friday, 9am–5pm ICT (Indochina Time), excluding holidays. Please allow two business days for a response, though most responses are received within one business day.

6. Payment

All fees are charged in USD as set out in your Client Agreement. Invoices are issued by me and payment is due in accordance with the agreed schedule. I reserve the right to pause Services if payment is not received within 2 days of the due date.

Payment plans: Where a payment plan is elected, all installments remain due in full regardless of early termination or non-completion of the program.

Payment authorisation: By enrolling in a payment plan, you authorise me to charge the card on file for all scheduled payments. You agree to keep payment details current and to provide a backup card if requested.

No chargebacks: You agree not to dispute any payment or initiate a chargeback with your card issuer. In the event of a chargeback, I reserve the right to pursue collection for the full amount owed, including any associated costs and legal fees.

Cost of collection: If I incur legal fees or costs in collecting outstanding payments, you agree to reimburse me for those expenses in addition to any interest on the unpaid balance.

7. Refund Policy

All fees paid are non-refundable. Due to the personalised nature of my Services — which include session planning, written plans and recommendations, nutritional and herbal guidance, digital resources, and one-on-one video sessions — no refunds will be provided for unused sessions or work already undertaken, including assessment, planning, and preparation completed prior to or during the program term.

By enrolling, you confirm that you have carefully considered the cost and value of the program before committing.

Exception: If I terminate an agreement due to a default on my part, a refund for Services not yet completed will be provided.

9. Client Responsibilities

By engaging my Services, you agree to:

• Provide accurate and complete health information, including all known allergies, sensitivities, and current medications, before and throughout the program

• Inform me of any changes to your health status or medical care on an ongoing basis

• Be respectful toward me and any team members; abusive behaviour will not be tolerated and may result in immediate termination without refund

• Not share with me any information subject to a non-disclosure agreement unless you have permission to do so

• Provide any access or information I need to deliver the Services

• Take responsibility for your own health decisions

10. Vitamins and Supplements

From time to time, I may provide information about vitamins and supplements. All such products are available over-the-counter. My recommendations are educational in nature and do not constitute a prescription or medical advice.

It is your sole responsibility to investigate any supplements, including checking for potential interactions with allergies, sensitivities, or medications. You must disclose all relevant medical history before and during the program. I am not liable for adverse reactions where relevant information has not been disclosed.

11. Confidentiality

I hold all information you share with me in strict confidence and will not disclose it to third parties without your prior written consent, except where required by law. This obligation survives for 10 years following the end of our agreement.

Where I use virtual assistant or administrative support, all assistants are held to the same confidentiality obligations.

Use of AI tools: I may use digital and AI-assisted tools to support research, preparation, and administration. All health recommendations and session delivery are created and led by me personally. Your personal health information will not be entered into any AI tool or third-party platform without your prior written consent.

12. Intellectual Property

All content provided through my Services and on this website — including the Mind-Gut Method framework, guidebooks, nutrition plans, methodologies, workshop materials, the 3-Day Mood-Gut Reset, and all digital resources — is my intellectual property and is protected under applicable copyright law.

Access to my materials is for your individual use only. You may not reproduce, distribute, resell, modify, or adapt any materials without my prior written permission. No licence to sell or distribute is granted or implied.

Any feedback, suggestions, or contributions you make that relate to my Services or materials are assigned to me and will not entitle you to compensation.

13. Independent Contractor

I am an independent contractor and not an employee of any client. I am solely responsible for my own actions in the delivery of Services. I am not authorised to enter into contracts or create obligations on behalf of any client.

14. Testimonials

If you provide a testimonial, you grant me an irrevocable, royalty-free right to publish your name, likeness, and testimonial in my marketing across any medium.

I may use anonymised case study information derived from your experience in my marketing materials, provided that no personally identifying information is disclosed without your express written consent.

15. No Guaranteed Results

I make no guarantee, warranty, or representation that you will achieve any particular result from my Services. Results vary between individuals and depend on numerous factors outside my control. You engage my Services with full understanding that outcomes are not guaranteed.

16. Assumption of Risk and Waiver

Changes to diet, lifestyle, and supplement use carry inherent risk. By engaging my Services, you are participating at your own risk with full knowledge and acceptance of this. You release me from any and all responsibility or liability for injuries or damages resulting from or connected with your participation in my Services.

If you are a California resident, by engaging my Services you are waiving California Civil Code Section 1542, which states that a general release does not extend to claims which the creditor does not know or suspect to exist in their favour at the time of executing the release, which if known must have materially affected their settlement with the debtor.

17. Limitation of Liability

YOU AGREE THAT YOU HAVE ENGAGED MY SERVICES AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, I AM RELEASED FROM ANY AND ALL CLAIMS OF DAMAGES, CAUSES OF ACTION, CONTRACT CLAIMS, SUITS, COSTS, AND DEMANDS OF ANY NATURE ARISING FROM THESE TERMS OR YOUR USE OF MY SERVICES. MY TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM.

18. Disclaimer of Warranties

I DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS AND IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. MY SERVICES AND ALL RELATED CONTENT ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY WHATSOEVER.

19. Indemnification

You agree to indemnify, defend, and hold me harmless from any loss, liability, damage, or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of my Services, or your failure to disclose relevant health or medical information — unless such claim arises from my own negligent acts or omissions.

20. Website Use and Acceptable Use

By accessing this website, you agree to use it only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Attempt to gain unauthorised access to any part of this website or its underlying systems

• Scrape, harvest, or extract data from this website by automated means

• Use this website to transmit any unsolicited communications, malware, or harmful content

• Reproduce, republish, or redistribute any content from this website without my prior written permission

I reserve the right to restrict or terminate access to this website at any time, without notice, for any violation of these Terms or applicable law.

21. Website Availability

I aim to keep sydneyroots.com accessible at all times, but I do not guarantee uninterrupted or error-free access. The site may be temporarily unavailable due to maintenance, technical issues, or circumstances outside my control. I am not liable for any loss or inconvenience caused by unavailability of the site.

22. Third-Party Links

This website may contain links to third-party websites, tools, or platforms — including but not limited to Meta (Facebook/Instagram), scheduling tools, and payment processors. These links are provided for convenience only. I do not endorse, control, or take responsibility for the content, privacy practices, or terms of any third-party site. Accessing third-party sites is at your own risk, and I encourage you to review their terms and privacy policies independently.

23. Email Marketing and Opt-In

By opting in to the 3-Day Mood-Gut Reset or any other resource, workshop, or program offered through this website, you consent to receiving email communications from me. These may include your requested resource, follow-up educational content, and information about my Services.

You may unsubscribe at any time by clicking the unsubscribe link in any email. I will not send marketing emails without your consent and will not sell or share your email address with third parties for their own marketing purposes.

24. Age Restriction

This website and my Services are intended for adults aged 18 and over. By using this website or engaging my Services, you confirm that you are at least 18 years of age. I do not knowingly collect information from or provide Services to anyone under the age of 18.

25. Privacy Policy

My collection and use of your personal information is governed by my Privacy Policy, available at sydneyroots.com/privacy-policy. By using this website or engaging my Services, you consent to the practices described in that policy, including my use of cookies and the Meta Pixel for advertising purposes. My Privacy Policy is incorporated into these Terms by reference.

26. Assignment

These Terms, and any Client Agreement, may not be transferred or assigned by either party to a third party without the express written consent of the other party.

27. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Kingdom of Thailand. In the event of any dispute, the parties agree to first attempt resolution through good faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in the Kingdom of Thailand. The parties consent to the exclusive jurisdiction of the Kingdom of Thailand for any legal proceedings arising under these Terms.

28. Severability

If any provision of these Terms is found to be illegal, invalid, or unenforceable, the remaining provisions will continue in full force and effect.

29. No Waiver

Failure by either party to enforce any provision of these Terms shall not be construed as a waiver of the right to subsequently enforce that provision.

30. Electronic Agreement

These Terms may be accepted electronically. Electronic signatures and agreements exchanged in PDF or digital format are binding on the parties.

31. Changes to These Terms

I may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of this website or my Services after changes are posted constitutes your acceptance of the revised Terms.

32. Contact

If you have any questions about these Terms, please contact:

Sydney Roots — Mind-Gut Method

Email: hello@sydneyroots.com

Website: sydneyroots.com

By using this website or engaging my Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.